Terms and Conditions - Leah Cleaning Maids

Welcome to Leah Cleaning Maids. By engaging our services, you agree to abide by the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities.

1. Services Provided

Leah Cleaning Maids offers professional cleaning services tailored to meet the unique needs of our clients. Our services include:

Residential Cleaning: Comprehensive cleaning for homes, including bedrooms, kitchens, bathrooms, and living areas.
Commercial Cleaning: Office and commercial space cleaning to ensure a productive and healthy environment.
Deep Cleaning: Intensive cleaning services for thorough sanitation and maintenance.
Specialty Services: Including carpet cleaning, window washing, and move-in/move-out cleaning.

2. Booking and Scheduling

To schedule a cleaning service, clients must:

Book in Advance: Reservations should be made at least 24 hours prior to the desired service time.
Provide Accurate Information: Clients must ensure that all contact and service details provided are correct.
Confirm Appointment: A confirmation will be sent via email or phone to verify the booking.

3. Payment Terms

Our payment policies are designed to be transparent and fair:

Pricing: Service costs are based on the size of the property and the scope of work required.
Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and cash.
Payment Due: Payments are due upon completion of the service unless otherwise agreed upon.

4. Cancellations and Rescheduling

We understand that plans can change. Our cancellation and rescheduling policies are as follows:

Cancellation Notice: Cancellations must be made at least 12 hours before the scheduled service.
Rescheduling: Clients can reschedule without penalty if done within the cancellation notice period.
No-Show Policy: Failure to appear without prior notice may result in a cancellation fee.

5. Client Responsibilities

To ensure the best possible service, clients are expected to:

Provide Access: Ensure that our staff can access the property at the agreed-upon time.
Secure Valuables: Clients should secure or remove valuable or fragile items to prevent damage.
Report Issues Promptly: Any concerns or issues should be reported immediately to allow for timely resolution.

6. Liability and Insurance

Leah Cleaning Maids is committed to providing safe and reliable services:

Insurance Coverage: We carry comprehensive liability insurance to cover any accidental damages that may occur during service.
Damage Policy: In the unlikely event of damage, clients should notify us immediately to facilitate repair or compensation.

7. Employee Conduct

Our staff are trained professionals who adhere to high standards of conduct:

Background Checks: All employees undergo thorough background checks before being assigned to clients.
Professionalism: Our team maintains a respectful and courteous demeanor at all times.
Uniforms: Staff wear identifiable uniforms to ensure they are easily recognizable.

8. Privacy Policy

We respect our clients' privacy and handle all personal information with care:

Data Protection: Personal information is stored securely and is not shared with third parties without consent.
Confidentiality: All client interactions and property details are kept confidential.

9. Service Limitations

While we strive to meet all client needs, certain limitations apply:

Scope of Work: Services are limited to the agreed-upon tasks. Additional services may incur extra charges.
Third-Party Products: We use approved cleaning products. Requests for specific products may be accommodated based on availability.

10. Changes to Terms and Conditions

Leah Cleaning Maids reserves the right to update these Terms and Conditions as needed:

Notification: Clients will be informed of significant changes via email or other contact methods.
Effective Date: Updated terms will become effective immediately upon posting on our platform.

11. Dispute Resolution

In the event of a disagreement, we aim to resolve issues amicably:

Communication: Clients are encouraged to contact our customer service team to discuss concerns.
Mediation: If necessary, a neutral mediator may be engaged to facilitate a fair resolution.

12. Termination of Services

Both parties retain the right to terminate the service agreement under certain conditions:

Breach of Terms: Failure to comply with these terms may result in termination of services.
Notice: A written notice must be provided to initiate termination.

13. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which Leah Cleaning Maids operates:

Legal Compliance: Clients and the company agree to comply with all applicable laws and regulations.

14. Acceptance of Terms

By hiring Leah Cleaning Maids, clients acknowledge that they have read, understood, and agree to these Terms and Conditions:

Agreement: Engagement of our services constitutes acceptance of all terms outlined above.
Binding Effect: These terms are legally binding upon both the client and Leah Cleaning Maids.

Thank you for choosing Leah Cleaning Maids. We are committed to providing exceptional service and ensuring your satisfaction.