Health and Safety Policy for Leah Cleaning Maids

Leah Cleaning Maids is committed to ensuring the health, safety and welfare of all employees, contractors and clients while delivering cleaning services. This policy sets out the principles and practical measures that guide safe working for our cleaning teams and for the people and properties they serve. The aim is to prevent injuries, reduce risks, and promote a safe working culture across every assignment provided by Leah Cleaning.

Our cleaning staff, referred to as Leah Maids or Leah Cleaners in this document, are supported with training, supervision and equipment to perform tasks safely. We adopt a proactive approach to safety, identifying hazards in advance, assessing the level of risk and implementing controls to remove or minimise harm. This includes attention to manual handling, slips and trips, chemical safety and infection control.

Risk assessments are carried out for routine and non-routine tasks. Each assignment is checked for unique hazards such as fragile surfaces, high-level work, or restricted access. Staff are trained to use mechanical aids and correct lifting techniques, wear appropriate personal protective equipment (PPE) and follow safe systems of work designed by the operations team. Regular review of assessments keeps our practice current and responsive.

Leah Cleaning Maids maintains a clear chemical and hazardous substances policy. Cleaning materials are selected for effectiveness and safety; where possible we use low-toxicity, eco-friendly products. All containers are labelled and stored securely, and Safety Data Sheets are kept accessible. Staff are trained in dilution, safe handling, spill response and waste disposal to avoid exposure and environmental contamination.

Equipment safety is central to our operational standards. Vacuum cleaners, floor polishers and other powered tools are inspected before use and maintained according to manufacturer guidance. Faulty equipment is taken out of service and reported. Electrical safety checks, cord management and battery handling are enforced to reduce risk of shock or fire.

To promote workplace wellbeing, Leah Cleaning encourages safe working times, adequate rest breaks and sensible scheduling to avoid fatigue-related incidents. Staff with medical conditions are supported with adjustments where feasible and confidentiality is respected. We foster a culture where individuals feel able to report concerns without fear of reprisal.

Training and competency development are continuous priorities. New team members receive induction covering specialist cleaning techniques, PPE use, emergency procedures and client site rules. Ongoing refresher training and toolbox talks keep skills up to date. Supervisors monitor competency and provide coaching to ensure standards are maintained across all Leah Cleaning Maids services.

Infection prevention and control measures are embedded in our processes, including hygiene protocols for restrooms, kitchens and clinical-adjacent environments. Staff are instructed in hand hygiene, appropriate glove use, and routines for high-touch surface disinfection. These measures protect both our workforce and the people who occupy cleaned spaces.

Incident reporting and investigation help us learn from near misses and accidents. All incidents are logged, assessed and reviewed to identify root causes and develop corrective actions. Where incidents occur, support is offered and changes to procedures are communicated to prevent recurrence.

Fire safety and emergency planning are integral to our health and safety arrangements. Teams are briefed on evacuation routes, assembly points and the location of firefighting equipment at each site. Where appropriate, Leah Cleaning Maids will coordinate with client site managers to ensure staff understand site-specific emergency procedures.

Safe access and working at height are closely controlled. Ladders are used only where appropriate controls are in place, and where feasible we favour platforms or mobile access equipment. Work at height is planned, supervised and executed in line with our safety checklist to protect operatives and others nearby.

Manual handling controls include mechanical aids, team lifts and detailed guidance on posture and task planning. Repetitive tasks are reviewed to introduce variation or rotation to reduce strain. Health surveillance is offered where roles warrant monitoring, and employees are encouraged to report any discomfort early.

Leah Cleaning maintains clear governance: responsibilities are defined from senior management to frontline staff. Managers are accountable for implementing this policy, ensuring resources are available and that safety performance is regularly reviewed. Employees are responsible for following procedures, using PPE and raising hazards promptly.

The policy is supported by practical procedures, checklists and communication channels that enable consistent application across contracts. Regular audits and performance metrics monitor compliance and drive continuous improvement. We aim for transparent reporting and engage staff in safety consultations to harness frontline insights.

Commitment and review

Leah Cleaning Maids' promise

We commit to maintaining a safe working environment and to reviewing this policy annually or whenever significant changes occur. It is the policy of Leah Cleaning Maids to integrate health and safety into every service we provide and to work collaboratively with clients to ensure safe outcomes.

Key elements:

• Proactive risk assessment and control
• Training, supervision and competency checks
• Safe handling and storage of cleaning agents
• Reporting, investigation and continuous improvement

This health and safety policy applies to all staff and activities carried out under the Leah Cleaning and Leah Maids operating names. It provides a framework to protect people, property and the environment while delivering high-quality cleaning services. Regular communication ensures everyone understands their role in creating safer workplaces every day.